Política de privacidad
Design Travel is committed to respecting your privacy and protecting your personal information
Design Travel is committed to protecting your privacy. Indeed, we attach particular importance to protecting the personal information that you share with us and we strive to maintain your trust in this regard.
When you do business with us, we need to collect some personal information about you such as your name, email address, passport number and payment details. This information is used, for example, to process your booking and travel arrangements and purchases. Some of this information is shared with our trusted partners such as hotels and airport ground handlers to ensure that your baggage arrives safely at your destination.In this privacy policy (hereinafter the “Policy”) we explain how we collect, use and protect your personal information.
This Policy applies to all personal information we process about you when you do business with us, purchase or use our services, visit our website or otherwise interact with us. This Policy was developed to comply with the requirements of the privacy protection legislation in force.Please refer to the “How to Contact Us” section if you have any questions, comments or requests regarding the Policy or your personal information.Our full Policy can be accessed below.
Full Privacy Policy
Our commitment
We have developed and implemented internal policies and procedures designed to provide adequate protection of the personal information in our possession and we review these on a regular basis.We educate our employees about the importance of protecting personal information by providing them with training on this topic and by issuing directives outlining their role and obligations in this regard.We take reasonable measures to ensure that our agents, mandataries, representatives and employees comply with the provisions of the privacy protection legislation in force.
What is the scope of application of this policy and controller?
The provisions of this Policy apply to all personal information collected and processed by our agency within the framework of its activities, unless otherwise indicated when collecting such personal information.We have assigned the task of ensuring the protection of our customers' personal information and answering privacy questions to Transat Data protection officer.
The person responsible for the processing of personal data is:
Design Travel LTD (DT),
600-3250 Bloor Street West
Toronto, Ontario, Canada. M8X 2X9
If certain sections of our website refer you to other websites operated by third parties, the information collected by said third parties on these other sites are not subject to this Policy, when it is not used by us. We therefore encourage you to review the privacy policies of these websites.
What is considered personal information?
Personal information is any information that identifies you or can be used to identify you. Your personal information may include, for example, your name, your contact details or information relating to your travel itinerary (e.g. your booking reference number).This information may be collected from you during any interactions you have with us, for example when you visit our website, make a booking, call us or send us an email or enter a contest.This information may also come from travel counsellors.
What personal information do we collect?
We may collect and process the following categories of personal information:
Identification
Your name, date of birth, gender, nationality and passport number. If your minor children are included in the booking, we will collect their identification information.
Contact information
Your telephone number, physical address and email address.
Booking details
During the booking process we collect information about your booking that may include your date of travel, flight reservations, hotel reservations, payment details and any ancillary services such as Option Plus, upgrades and extra baggage.
Travel details
When you do business with us, we collect and process information in relation to your travel such as your travel itinerary, check-in information, electronic boarding pass, medical needs, special dietary requirements and any additional assistance or preferences.
Interactions
When you communicate with us via email, online or via social media, we store your communication and, if relevant, each attachment such as pictures and/or videos. When you contact us by telephone, we may record your telephone calls for training purposes or to prevent fraud. We also collect your questions or complaints.
Previous bookings with us
We collect information about services we have provided to you in the past, including your previous travel arrangements (flights and other bookings), interactions and customer feedback.
Use of our website and mobile app
When you navigate on our website, use our mobile app or subscribe to our newsletter (if relevant), we may collect your IP address, browser type, operating systems, referring website, preferred language, web-browsing behavior, universally unique identifier (UUID) and app use.We may also receive your location data. Please refer to the Section “How do we use cookies and tracking technologies?” for additional information about our use of cookies.
Social media
We collect information that you enter during contests or comments that you choose to share on our social media platforms. Depending on your social network settings, we may receive information from your social network provider.
Sensitive personal information
When providing services to you, we may collect personal information that is considered sensitive as it could reveal your racial or ethnic origin, physical or mental health, religious beliefs or criminal convictions or offences.For example, should you request special medical assistance during a flight (e.g. need for a wheelchair or oxygen), this may reveal information about your health. In addition, your religious beliefs may be revealed when you request special meals or advise us of other dietary requirements. Likewise, your travel document details may contain information that may reveal your racial or ethnic origin.When providing sensitive personal information, explicit consent to the processing of this information must be given. This sensitive personal information will be used strictly to allow us to provide any special services requested and to fully perform our obligations.
Third Party bookings
A third-party booking is when a family member, friend or another person (hereinafter the “Third Party”) makes a booking on your behalf. This Third Party will necessarily provide us with the same personal information that we would collect from you directly in order to complete your booking. In such circumstances, the Third Party will have ensured that you have been made aware of the content of this Policy and that you consent to supply your personal information to us.
How do we use your personal information?
We use your personal information for the following purposes:
To provide you with our services
We may use your personal information to process and manage your booking and to fulfil your travel arrangements and purchases. For example:
- To identity you in order to issue your ticket;
- To ensure you receive specified dietary requirements;
- To inform the flight crew and other members of the team that you have purchased Option Plus; etc.
To communicate with you and keep you informed
We may need to contact you by email and/or by telephone for administrative or operational reasons. For example:
- To send you confirmation of you bookings and your payments;
- To inform you about your travel itinerary;
- To notify you when check-in is available or to advise you of disruption and changes to your flights; etc.
We will also use your contact information for commercial prospecting and to send you marketing communications, if you agreed to receive such communications.Your opinion is very important to us, so we may seek your feedback on our services via email, social media or surveys.We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you and to improve our services and experiences for customers.
To personalise and improve your customer experienceWe may use the communications you exchange with us and information about how you use our website to improve our products and services and to ensure that you receive commercial communications from us that are relevant to you.
To improve your shopping experience on our websiteWe may use personal information about your use of our website through cookies and other technologies and mobile applications to:
Track and analyse your usage of our website to improve the relevance of our website content and to understand what is relevant to you;
Measure the effectiveness of and to improve the relevance of our advertisement and promotions;
Conduct markets, products or sales research and analysis to improve our products and services;
Customize our marketing communications to you, if you agreed to receive such communications;
Execute relationship marketing campaigns and retargeting using social media and other advertisement partners;
Contact you to offer you more information about a product or service, if you agreed to receive such communications.
What is our legal basis for processing your information?
The legal basis for processing your information will depend on the reasons your information was collected. We will only process your personal information where we have a legal basis to do so. According to privacy laws, the legal basis for processing your information may be:
To process and manage your booking, fulfil your travel arrangements and otherwise perform the contract we have with you;
To comply with a legal obligation;
Because you have consented to us using your information for a particular purpose;
Because it is in our legitimate interest to use your personal information, in particular, to enhance and improve our products and services, personalise our offers, develop new products and prevent fraud.
How long do we retain your personal information?
For example, your personal information related to your booking will be retained to fulfil the specific travel arrangements you have made. Afterwards, we will keep the information for a period of time which enables us to handle or respond to any complaints, queries, concerns or legal procedures relating to the booking.
We will actively review the information we hold and delete it securely or anonymize it, when there is no longer a legal, business or customer need for it to be retained.
How do we keep your personal information safe?
We have implemented a combination of material, organisational and technological means to ensure the confidentiality of the personal information that we hold, to protect such information against loss or theft and to prevent any unauthorized access, transmission, reproduction, use or amendment thereof.We use industry standard SSL (Secure Sockets Layer) encryption for the transmission of personal information on our website, for example when you pay by credit card online. You can verify this protection by looking for the padlock symbol on many browsers. SSL allows a secure connection between your internet browser and our internet server, using a private (or secret) key to encrypt the information.
When we share personal information with a third party, we take appropriate security measures to ensure such third party’s compliance with the undertakings and rules set forth in this Policy.
When our agency does business with people in Europe:If you are a resident of a member state of the European Economic Area (hereinafter the “EEA”), your personal information may be accessed and processed outside of the EEA by our agency, whose servers are located in Canada, and/or by one of our trusted third party service providers. Except as provided for in article 49 of the General Data Protection Regulation n° 2016/679 (hereinafter the “GDPR”), when your personal information is transferred outside of the EEA, we require that an adequate level of protection is in place according to the data protection legislation in force.
In this respect, we specify that :
Canada has been recognized by the European Commission as ensuring an adequate level of protection;
With regard to the transfer of data to the United States, your personal information will only be transferred to third-parties who undertook to provide guarantees as to the secure processing of personal data in accordance with the Privacy Shield (data protection shield) recognized by the European Commission as ensuring an adequate level of protection; for additional information, please refer to the website privacyshield.gov ;
For other countries, we have ascertained that the recipients of your personal information have put in place the appropriate safeguards in order to ensure that your personal information is adequately protected, the whole in accordance with the data protection legislation in force.
With whom do we share your information?
To ensure that we can provide you with the products and services you have requested from us, we may need to disclose your personal information to trusted third parties, including:
Regulatory authorities and law enforcement agencies such as immigration, customs, airport authorities, border security control for legal compliance and to ensure the safety of our customers, passengers and employees;
In accordance with applicable laws, reservation, checking and boarding data collected from passengers (PNR/API) may be transmitted to national public services and competent authorities of a particular country (including, when applicable, France, in accordance with Article L232-7 of French Internal Security Code and under the conditions as defined in the Decret No 2014-1095 dated 26/09/2014);
Service providers, such as reservation agents, catering agents, travel service providers, freight providers, car rental, hotel providers or airport ground handling services to facilitate your travel and any other requests you have made;
Other passengers named on your booking as part of the online check-in process;
Technology service providers, whose systems we may use to process your booking and travel, enhance your customer experience, conduct customer surveys or provide you with personalized marketing communications on our behalf;
Forensic and investigatory service providers for investigating a data breach or incident.
Affiliates or their service providers, as part of providing the travel services or offering you ancillary products.
How do we use cookies and tracking technologies?
By accessing our website, mobile site or mobile applications, if relevant, and continuing to browse same after having been advised of our Cookies Policy via a notification, you acknowledge that you have read the information provided to you regarding the purpose of any process accessing, through electronic transmission, information already stored on your device (electronic communications terminal), or recording information in such device (cookies), and further acknowledge that you are aware of the means at your disposal to refuse such process. You acknowledge that the appropriate configuration of your web browser constitutes your acceptance of the implementation and use of cookies.
Our website uses cookies or advertising IDs for the purpose of advertising. This enables us to show our advertisements to visitors who are interested in our products on partner websites, apps and emails.Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behavior.
Please refer to our “ Cookies policy ” for additional information about our use of cookies.
Your rights concerning your personal information
In light of the obligation to ensure the security and confidentiality of the personal information being processed, two valid pieces of identification must be provided in support of any request made pursuant to the rights listed hereunder.
You have the right to access and rectify your personal information. You also have the right to withdraw your consent to processing of your personal information. Accessing the personal information contained in your file and rectifying such personal information is free of charge.
Accuracy and rectification of your personal informationWe make every effort to keep the personal information in our possession accurate, complete, and up to date. However, you are in the best position to quickly inform us of any changes to your personal information, and we therefore ask you to inform us of any amendments, if applicable.
At any time, you may request that the appropriate corrections be made to the personal information that we hold about you. If applicable, we will forward the amended information to the third parties that have access to your personal information.
Withdrawal of consent to process personal informationWhen we process your information based on consent you have previously given, you may withdraw said consent at any time.
When our agency does business with people in Europe:EEA residents Rights to data portability, to object, to restriction of processing and to erasureIn addition to the rights detailed above, if you reside in a member state of the EEA, you shall have the right, with regards to your personal information, to erasure, to restriction on processing, to object on legitimate grounds to processing as well as to obtain data portability, in circumstances described in the GDPR. A small fee may be required, upon notice from us, to cover the administrative costs of processing such requests.
You may also lodge a complaint with the competent Supervisory Authority in order to enforce your rights, notably under the GDPR.In addition, if you are a resident of France, you have the legal right to direct generally or particularly how your personal information may be used after your death.Furthermore, when your personal information has been collected in France and you do not wish to be contacted by telephone for commercial solicitation purposes, you can register, without cost, to a list of opposition to telephone solicitations on the website www.bloctel.gouv.fr .
How to contact us
If you have any questions, comments or requests regarding this Policy, the exercise of your rights, or your personal information, please contact our agency in writing to the following address:
Design Travel LTD (DT),
600-3250 Bloor Street West
Toronto, Ontario, Canada. M8X 2X9
We will attempt to process your request within thirty (30) days of receipt thereof. If we are unable to respond within this time, you will be notified.
Updating of this Policy
This Policy is subject to amendment to account for the rapid evolution of the rules pertaining to protection of personal information and privacy. This version is based on the latest update dated 23/04/2021.
Any new version will automatically come into effect as soon as it is published. Therefore, please visit our website regularly for any modifications.
Terms of Use
This website (the "Site") provides information with respect to Design Travel. Please read the following terms and conditions of the use of this Site closely. Your use of this Site is subject to all terms and conditions therein set forth as well as other terms and conditions set out elsewhere on this Site, as the same may be modified from time to time at Design Travel’s sole discretion without notice. Your use of this Site constitutes your acceptance of all such terms and conditions and your agreement to be bound thereby. You may terminate your agreement to be bound by the terms and conditions hereof by ceasing to use this Site and by destroying all information obtained from this Site together with any copies thereof and related documentation. Design Travel may terminate the agreement constituted by your use of this Site at any time without notice if you breach any terms or conditions of the use of this Site. Such termination is without prejudice to all other rights and remedies which Design Travel may have at law as a result of your violation of the terms and conditions of the use of this Site.
Jurisdiction
This Site is operated and controlled in Canada. This agreement shall be governed by and is construed in accordance with the laws of the province where your selected Design Travel agency is located (or, if no such agency is selected, the laws of the Province of Ontario), without giving effect to any principles of conflicts of law. If any provision of this agreement is found to be unlawful, void, or invalid for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
Use of Information
If you respond to this Site with questions, comments, suggestions, or feedback with respect to the content of this Site, all such questions, comments, suggestions, or feedback ("Information") shall be deemed to be non-confidential and Design Travel shall have no obligations whatsoever with respect to such Information and shall be free to reproduce, use, disclose or distribute the Information without limitation and without your consent or approval. In addition, Design Travel shall be entitled, but not obligated, to use, without compensation paid, any ideas, concepts, know-how or techniques contained in such Information for any purpose whatsoever including, but not limited to, developing and marketing services, incorporating such Information.
Disclaimer and Limitation of Liability
Design Travel uses all commercially reasonable efforts to provide accurate information but does not guarantee it and makes no representation regarding its accuracy, reliability, or any other matter. Unless otherwise specified, the material on this Site is presented solely for the purpose of promoting Design Travel’s products. Design Travel makes no representation that materials and products are available in all locations and on the dates indicated. Flight schedules and destinations may also be subject to change. It is your sole responsibility to confirm the accuracy and currency of the information relating to scheduling and destination before relying on it. Design Travel does not guarantee that this Site or every feature of this Site will remain available to you. Neither Design Travel nor anyone who helped develop, create, produce, or deliver the material or information on this Site or the functionality of this Site warrants that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected, that this Site or any server that makes it available is free from viruses or other harmful components or that successful results or outcomes will result from your use of information of this Site. Without limiting the foregoing, all information on this Site is provided on an "as is" basis without warrant of any kind, either expressed or implied, including but not limited to any implied warranties as to accuracy, timeliness, completeness, merchantability, or fitness for a particular purpose. Design Travel is not responsible for any material posted on this Site by any user or for any information whatsoever contained in any linked Site.
Design Travel is not responsible or liable for any defamatory, offensive, or illegal conduct of any other visitor to this Site or any third party. IN NO EVENT, WILL Design Travel BE LIABLE TO USERS AND/OR ANY THIRD PARTY FOR DAMAGES WHATSOEVER RELATED TO OR ARISING FROM THE USE OF OR INABILITY TO USE THIS SITE OR ANY INFORMATION OR MATERIAL ON THIS SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Design Travel SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE TO USERS AND/OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS OR LOSS OF OPPORTUNITIES, INDIRECT, DIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES WHATSOEVER, EVEN IF Design Travel HAS BEEN ADVISED OR WAS OR SHOULD HAVE BEEN AWARE OF THE POSSIBLITY OF SUCH DAMAGES. The use of this website and/or the information contained on this website is entirely and completely at the customer's own risk. If the customer accesses the Site through a link to a non-Design Travel website, and such site is for the booking of different products, Design Travel invites the customer to carefully read the terms and conditions specifically specified in such linked website.
Copyright and Trademarks
All information and artwork on this Site are protected by copyright. All pictures on this Site are either owned by Design Travel or used with permission. Design Travel retains full and complete title to all downloadable software and all images incorporated or generated by the software. You may make a hard copy or download the material for personal use only. You may not reproduce, transmit, distribute, display, download, copy, reproduce or use on your website or in any other public or commercial manner any information, images, sequences contained herein, graphics or functionality from this website including, without limitation, for purposes of producing a television report, producing a website, or publishing a poster, advertisement, or brochure, without the prior express written consent of Design Travel. You may not reverse-engineer, disassemble or otherwise convert any component of this website to another form. Unless otherwise specified, all trademarks used on this Site are the property of Design Travel or another party and in the latter case are licensed to Design Travel for use in association with its operations.
El Sitio web puede utilizar cookies para personalizar y facilitar la navegación plena del Usuario en el mismo. El Usuario puede configurar su navegador para notificar y rechazar la instalación de las cookies enviadas por nosotros.
Learn More About Cookies and Other Tracking Technologies Policy
When consulting one of our websites, mobile websites or mobile apps (hereinafter “Websites”), cookies and other tracking technologies (hereinafter “Cookies”) may be placed on your device (computer, tablet or smartphone). The information below explains how Cookies work and how to use the current tools to configure them.
What are Cookies?
Cookies are text files containing a small amount of information which are placed on your device when you visit our Websites. They allow to save information about the navigation of your device.
What are Cookies used for?
The use of Cookies is common and standard on the Internet. Cookies have different functions and can be distinguished by their role. They allow, notably:To establish statistics and volumes of traffic and of use of the services offered (audience measurement cookies);To adapt the presentation of the site according to the type of device used (computer, tablet, smartphone, …);To recognize the device used to visit our Websites;To memorize information about forms filled in on our Websites and in particular to store the contents of a shopping cart when you place an order;To identify your interests and share them with advertisers on our partners’ websites so as to send you personalized offers and targeted advertising (advertising cookies);To enable online purchases;To share information on social networks.
How do we use Cookies?
We use Cookies that are strictly necessary to enable you to navigate on our Websites and to provide certain basic features. We also use Cookies to enhance the functionality of our Websites by storing your preferences, to help us improve the performance of our Websites and to provide you with a better customer experience. In addition, we also use targeting Cookies in order to customize advertising offers that meet your preferences.
What types of Cookies are used on our Websites?Cookies strictly necessary to provide you with the service requested
They are essential to browsing our Websites and properly use their features. If you disable these Cookies, you may no longer be able to access certain features of the Websites that are necessary to provide you with the requested services. For example, when you book a trip online, you must pay for your order. To do this, we must remember "your shopping cart" so that you can enter information about you and pay for your trip online.
Performance Cookies
These Cookies allow us to observe how you consult our Websites for anonymous statistical purposes. These anonymous analyses especially allow to optimize and improve the ergonomics of our Websites, to detect navigation problems or even to organize certain content.The information collected through these Cookies include, for example, the pages you consult, open and leave, the date and time, information such as the number of clicks made on a given page, scrolling pages and the type of operating system that you use. The search terms you use or the IP address of your device, to determine your connection country, can also be collected.
Cookies measuring audience
The information collected through these Cookies is used to measure the traffic generated by our advertising campaigns. These Cookies also allow us to evaluate the success of our advertising campaigns, including our advertisements on third-party sites, for example by accounting for the number of bookings completed by customers from an advertisement. Information collected through audience measurement Cookies does not reveal your identity.
Advertising Cookies
These Cookies collect information about your Internet navigation habits. Depending on the web pages you visit, you define your own interests, which allows us to offer you suitable advertising according to your areas of interest. They also allow us to limit the number of times you see an ad and help us evaluate the effectiveness of our advertising campaigns. These advertising Cookies are placed on your device by our partners (e.g.: advertising agencies, targeting advertising agencies, social networks and search engines).
Social networking Cookies generated by "share buttons"
Our Websites contain links to social networks that allow you to share content on our Website with other people. When you use these share buttons, a Cookie is placed on your device. If you are connected to a social network during your navigation on our Websites, the share buttons allow to link the contents consulted to your user account. For more details about social networking Cookies, we invite you to consult their cookie management policy and their privacy policy.
How to manage the deposit of Cookies on your device
When you connect to our Websites, a banner appears to inform you of our use of Cookies. If you continue your navigation on our Websites after being informed of our Cookie and Other Tracking Technologies Policy, you consent to the deposit of Cookies mentioned above on your device.
If you access our Websites from a device located in France, your consent is valid for a period of thirteen (13) months from the first deposit of Cookies on your device. Once this period has passed, we will seek your consent again.
You can modify your choices with regards to Cookies at any time by setting your Web browser preferences. In order to configure your browser, please consult the "Help" section of said browser which will explain the applicable procedure.
The following hyperlinks can be used to access the settings of the following browsers:Internet Explorer™:
https://support.microsoft.com/en-ca/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™:
https://support.apple.com/en-ca/HT201265
Chrome™:
https://support.google.com/accounts/answer/61416?hl=en
Firefox™:
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™:
https://help.opera.com/en/latest/web-preferences/#cookies
You also have the possibility to control the deposit of Cookies in the settings of your smartphone:
IOS (Apple):
https://support.apple.com/en-ca/HT201265
Android:
https://support.google.com/chrome/answer/95647?hl=en&ref_topic=7438325
Third Party sites
Our Websites contain links to partner sites and other third-party sites. Please note that navigation on these third-party sites is governed by their own terms of use, privacy policies and cookie management policies and that our responsibility ends when you leave our Websites. We recommend that you contact these third parties for any questions about their privacy practices before providing them with personal information.
Update : July 5, 2022